Return policy

At nacco, we’re committed to making sure you enjoy every bite. If something isn’t quite right with your order, don’t worry — we’ve created a simple, hassle-free return process just for you!

 

How to Return an Item

1. Eligibility for Returns

You can return your purchase within 2 days from the date of delivery. Please make sure the item is unused, in its original condition, and includes all labels and packaging.

2. Starting the Return Process

To initiate a return, simply email us at naccoproducts@gmail.com and request a Return Merchandise Authorization (RMA) number. This RMA number is required to process your return.

3. Sending Back Your Item

Once you receive your RMA number, pack the item securely in its original packaging and ship it to:

nacco

Mehdipatnam, Hyderabad – 500006

Telangana, India

Don’t worry — we’ll either cover the return shipping cost or reimburse you for it.

4. Processing Refunds or Exchanges

After we receive and inspect your return, we’ll process your refund or exchange within 3 business days. Refunds will be credited to your original payment method within 5 to 7 business days. You’ll receive an email confirmation once it’s done.

 

Damaged or Defective Items?

If your order arrives damaged or defective, please contact us right away. Once we inspect and approve the issue, we’ll send a replacement within 3 to 5 business days.

Contact Us:

📧 naccoproducts@gmail.com

 

Quick Tip:

For damaged items, please include clear photos of the product when contacting us — it helps us resolve the issue faster.

 

We understand that things don’t always go as planned. That’s why we’re here to make sure your experience with Nacco is smooth and satisfying. If you have any questions, our support team is always happy to help.

Thank you for choosing nacco.